Agent 118 – Mail Import Public Agent

NOTE: The set up of agents must be done in the Silverlight version

Purpose

This agent makes it possible to import mails to WorkBook for further handling such as save them on jobs or resources or create a support ticket if this option is enabled in your WorkBook

Scheduling

We suggest you schedule this agent to run once every 5 minutes

Parameters

Name Description Example
WorkBook Web Address The address for your Silverlight version of WorkBook https://myworkbook.workbook.net
User login for the storage service No longer needed  –
Password for the storage service No longer needed  –
IMAP Server Full address to your IMAP server including port number. If the server is configured to use SSL, add the prefix ssl:// ssl://myimapserver:993
IMAP Username User name used for the IMAP account (this is often the full email address) myaccount@myimapserver.com or mydomain\myaccount
IMAP Password Password used for that IMAP account *******
Source Folder Folder where WorkBook locates the incoming emails – on most mail servers it will be “INBOX” INBOX
Destination Folder Where mails will be moved to after the import INBOX\Done
Allow duplicates Check this box if you will allow the same mails to be imported more than once

Examples of IMAP configurations

This is basic IMAP information on some of the most common IMAP providers

Office 365

IMAP Server Address ssl://outlook.office365.com:993
IMAP User Login username@domain.com
IMAP User Password ******

Settings for POP and IMAP access for Office 365 for Business or Microsoft Exchange accounts

Gmail and Google Apps

IMAP Server Address ssl://imap.gmail.com:993
IMAP User Login username@gmail.com or username@domain.com
IMAP User Password ******

Get started with IMAP and POP3 – Gmail Help
Enable IMAP and POP for Google Apps

After import

When mails have been imported to WorkBook you have different options

Was this article helpful? Useful Useless 1/1 found this article helpful.